Online Level 2 Certificate in Information, Advice or Guidance

Online Level 2 Certificate in Information, Advice or Guidance

Course Information

Online, Various
Level: 2
Start Date: Various
End Date:Various
Days: VAR
Location: Online
Duration: 12 Weeks
Code: CQ5L2IAG
Type: Part Time
Fees: Free
APPLY NOW
Online, Various
Level: 2
Start Date: Various
End Date:Various
Days: VAR
Location: Online
Duration: 12 Weeks
Code: CQ5L2IAG
Type: Part Time
Fees: Free
APPLY NOW

UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

 

About the Course

UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques. Unit 1: Information, advice or guidance in practice



In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.



Unit 2: Developing interaction skills for information, advice or guidance



Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.



Unit 3: Signposting and referral in information, advice or guidance



In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation's procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context



Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.



Unit 5: Skills for advice providers



This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor's role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client's behalf and support and action planning.



The benefits of this course include:



Learn from your own home, in your own time

Achieve a nationally recognised level 2 qualification

Access to award-winning learning and assessment materials

Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

Funding available – speak to one of our team for more information and to see if you are eligible

Potential to advance on to other counselling courses

UK-based support network to guide you through your studies.

Progression

This qualification could assist you in gaining the following employment opportunities and potential salaries:

HR Assistant – up to £20,000

Recruitment Coordinator – up to £26,000

Entry Requirements

Students need to be working at Level 1 English and should have the ambition to progress into further study, or work.

Assessment

We want you to achieve to the very best of your ability whilst studying with CRC. To make this happen we offer both learning and personal support by specialist staff tailored to meet your specific needs. You will be assigned a tutor who will make contact with you prior to you course starting and you will have access to MS Teams to communicate with your tutor and support network.

Course work is submitted via our online system and your tutor will mark and return you work to you with feedback.

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