Hear from Lara, Customer Success Team Leader and Apprentice at ASL Group

Lara Vigar, Customer Success Team Leader, ASL Group

Why did you choose an apprenticeship?

I chose to do the apprenticeship because it was offered to me at work to develop and grow in my role. I also wanted to complete it so that, when my colleagues go on to do the same qualification, I can support them using my own experience and knowledge.

Overall, how have you found your apprenticeship experience?

I have found my apprenticeship experience to be extremely positive and couldn’t fault it. I received consistent support throughout, and it has played a big role in helping to build my confidence.

What achievement are you most proud of during your apprenticeship?

I am most proud of achieving distinctions in my interview, observation, and professional discussion. I am also proud that I persevered with the apprenticeship while being promoted and balancing new responsibilities alongside my studies.

Would you recommend this apprenticeship to others? Why?

Yes, I would definitely recommend this apprenticeship. Customer service is a great starting role that allows you to develop and progress, and the apprenticeship teaches you how to deliver excellent customer service properly and professionally.

What advice would you give to someone starting this apprenticeship?

My advice would be to stick with it and make sure you give yourself dedicated time to focus on the work and learning requirements.