Customer Service Practitioner (L2) Apprenticeship Standard

Customer Service Practitioner (L2) Apprenticeship Standard

Course Information

Level: 2
Start Date: Various
Typical Duration: 18 Month(s)
Attendance: 18 Month(s)
Type: Part Time, Apprenticeship
Code: CQ4AS2CS
REGISTER INTEREST

All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers skills and knowledge needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses on giving learners the understanding and knowledge of the principles of excellent customer service and is aimed at those currently working in or about to start work in a job role that provides customer service.

Apprenticeships are made up of framework of qualifications and training based on testing competency and developing practical, occupational and transferable skills.

STANDARDS:- Knowledge, Skills & Behaviours

PRACTICAL/COMPETENCY ELEMENT
Level 2 Diploma in Customer Service

Mandatory units:
• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development

Choose from a range of optional units to enhance your learning experience and tailor the programme to your individual training needs.

TRANSFERABLE SKILLS:
• Functional Skills in Maths Level 1/2 and English Level 1/2.

About the Programme

All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers skills and knowledge needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses on giving learners the understanding and knowledge of the principles of excellent customer service and is aimed at those currently working in or about to start work in a job role that provides customer service.

Progression

Suitable for a wide variety of job roles, including sales assistants, receptionists, call centre operators, customer service assistants, administration support assistants. On completion you may be able to progress onto an Advanced Level Apprenticeship in Customer Service.

Entry Requirements

English and maths GCSEs at a minimum of grade 3 (D) or equivalent.

Remember, an apprenticeship is a job so the hiring employer may have additional criteria that will have to be met alongside CRC’s entry criteria.

End Point Assessment

End Point Assessment
End-Point Assessment (EPA) is made up of a number of assessment elements which an Apprentice must pass in order to successfully complete their Apprenticeship. The EPA may include:

• Observation
• Showcase portfolio of work and professional discussion

As with all our programmes, this Apprenticeship includes tutorial sessions and individual reviews, giving you one-to-one time with your personal assessor.

How to Apply

To study an apprenticeship, you must secure or already be in a suitable an apprenticeship job role with an employer.

Need to find an apprenticeship job?

You can do this through undertaking a job search and applying and interviewing for available roles. In order for us to help you secure your apprenticeship, let us know you are actively looking for an apprenticeship by registering your interest and signing up to our apprenticeship job alerts at www.camre.ac.uk/job-alerts.

Students who currently attend a Cambridge Area Partnership schools should register their interest through the CAP application system, MyChoice@16.

Securing an apprenticeship position can be challenging, therefore we advise all aspiring apprentices, who are leaving school, to apply for a full-time course in the same subject. Having a Plan B ensures you can continue with your education in September and build the practical knowledge and confidence you need to progress onto an apprenticeship when one becomes available.

To find out more about how the apprenticeship application process works, please visit www.camre.ac.uk/apprenticeships/how-to-secure-an-apprenticeship/.

Already have a job and an employer?

Register your interest in the programme, and contact our Apprenticeship Team at and 01223 418778, and we will work with you and your employer to start the apprenticeship enrolment process.

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