Information Communications Technician (L3) Apprenticeship Standard

The Information Communication Technician Level 3 apprenticeship is designed for individuals working in IT support or technical roles who want to gain a nationally recognised qualification. It supports learners working independently or as part of a team, developing the knowledge and practical skills needed to install, maintain and support IT systems and services.

In this role, learners interact with internal and external users to resolve technical issues and ensure systems run efficiently. They work across areas such as hardware, software, networks and security, while delivering strong customer service and communication. The programme also builds skills in troubleshooting, problem solving, prioritisation, and effectively managing incidents and service requests.

Suitable job roles include: IT Support Technician, Helpdesk Analyst, Service Desk Technician, Technical Support Analyst, IT Support Engineer, Desktop Support Technician, Network Support Technician, Field Support Technician, Systems Support Technician and ICT Technician.

Apprentices may attend college on day release one day a week during term time for one academic year. There is no upper age limit for apprenticeships making it a course ideal for those looking to start a career in a particular sector and looking to get qualifications that recognise their experience and gives them opportunity to progress further in their career.

Progression onto higher-level apprenticeships such as; Network Engineer, Cyber Security Technologist, Data Analyst, Artificial Intelligence (AI) and Automation Practitioner or further learning.

There are no formal entry requirements for this qualification; however, learners must be employed in a suitable administrative role and hold GCSE Grade 4 or above in English and Mathematics, unless they are aged 19 or over.

This programme is delivered by CRC and the workplace and focuses on developing the knowledge, skills and behaviors needed to succeed in an IT support role. Whilst on program apprentices will build a showcase portfolio of evidence comprising of 5 work-based projects. Once learners finish their training they will go through Gateway and complete the two components of the End-Point Assessment.

1. Assessment Method 1
Professional discussion underpinned by a portfolio of evidence.

2. Assessment Method 2 – comprising of two parts;
Project report: work-based project that meets the need of the business, is relevant to the job role and allows the relevant KSBs to be demonstrated for EPA.
Questioning: discussion and questioning relating to the project report.

To study an apprenticeship, you must secure or already be in a suitable an apprenticeship job role with an employer.

Need to find an Apprenticeship Job?
You can do this through undertaking a job search and applying and interviewing for available roles. In order for us to help you secure your Apprenticeship, let us know you are actively looking for an Apprenticeship by clicking the Register Interest at the top of the page.

Students who currently attend a Cambridge Area Partnership school should register their interest through the CAP application system, MyChoice@16.

Securing an Apprenticeship position can be challenging, therefore we advise all aspiring Apprentices who are leaving school, to apply for a full-time course in the same subject. Having a Plan B ensures you can continue with your education in September and build the practical knowledge and confidence you need to progress onto an Apprenticeship when one becomes available.

To find out more about how the Apprenticeship application process works, please visit www.camre.ac.uk/apprenticeships/how-to-secure-an-apprenticeship/ Already have a job and an employer? Register your interest in the programme by clicking the link above and we will work with you and your employer to start the apprenticeship enrolment process.