Online CPD Prepare to Deliver Excellent Customer Service

Online CPD Prepare to Deliver Excellent Customer Service

Course Information

Online, Various
Start Date: Various
End Date:Various
Days: VAR
Location: Online
Duration: 4 Hour(s)
Code: CQ5OPDES
Type: Part Time
Fees: £30
ENROL NOW

Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer’s needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.


 

About the Course

Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer's needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.

This course is split up into manageable sections, including:



Section 1: The principles of customer service in an organisation



In this section, you will begin to identify products and services provided by the organisation in which they work – the policies and procedures for customer service and the potential consequences of offering poor customer service.



Section 2: How customer needs and expectations are identified



You will look at how to identify and meet customer expectations in this section, and will learn to attend to situations where certain expectations cannot be met, potentially leaving a customer upset or frustrated.



Section 3: How to balance customer expectations against the organisation's offer



In this section, you will work towards understanding the effect of resource and financial implications, and situations in which customer service is limited and will learn how to meet customer expectations outside of the organisation's offer.



Section 4: How complaints are handled



This section helps you understand what leads to customer complaints, the procedures to find a resolution for a customer complaint, the differing effects of complaints and why complaints are monitored.



Section 5: Legislation relating to customer service



You will look at the customer-related legislation that affects customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.



The benefits of this course include:



Learn from your own home, in your own time

Access to award-winning learning and assessment materials.

Progression

Upon completing your advanced customer service training, you could progress on to the following:


Level 2 Certificate In Counselling Skills
Certificate In Counselling Skills

Entry Requirements

No entry requirements, students should have a basic level of English and the ambition to progress into further work or study.

Assessment

These auto-assessed courses are delivered wholly online, and you will receive a certificate upon completion.

Share this page:
UNSURE WHAT COURSE TO DO?
If you are unsure about the right course for you or would like to talk about our courses in more detail with a member of staff, then get in touch
CONTACT US
Cambridge| Huntingdon| 01223 418200|