This course is designed to give you a great start to your career as a Hospitality Team Member. You can work in a range of establishments, for example bars, restaurants, caf?s, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business. Specialist areas in hospitality include food and beverage service, barista, food preparation, housekeeping, concierge and guest services and reservations. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, feels welcomed and looked after.
The course duration is 12 months.
You will be studying in the workplace to evidence the 20% off job training.
We offer 6 specialist hospitality routes:
Food and beverage service
Concierge and guest services
After completing the Hospitality Team Member Apprenticeship Standard, you can progress onto the Hospitality Supervisor Apprenticeship Standard. There are career opportunities in a wide variety of Catering establishments as a team member, for example bars, restaurants, caf?s, conference centres, banqueting venues, hotels or contract caterers.
This Level 2 Apprenticeship Standard is for people who wish to start a career in Hospitality.
To enrol onto an Apprenticeship, you must be employed over 30 hours per week in a suitable establishment, please contact us should you need help in finding suitable employment.
Apprentices are paid a wage by the employer. Your employer is required to give you a contract of employment, which will include holiday entitlement and all other benefits. Your job role should provide you with the opportunities to develop the Standard’s skills, knowledge, and behaviours.
Entry onto the L2 Apprenticeship Framework or standard requires 2 x D Grades/2 x Grade 3 or above in Maths and English.
All applicants will be interviewed and complete an initial assessment for maths and English and the knowledge, skills and behaviours needed to become a professional Hospitality Team Member. The offer of a place on the course is subject to the outcomes of initial assessment, which will be taken at the College as part of the admissions process.
We want you to achieve to the very best of your ability at CRC. To make this happen we offer both learning and personal support by specialist staff tailored to meet your specific needs.
There are three stages of assessment:
1. On-programme stage – Formal observations and online knowledge exams
2. Gateway stage - successful completion of the Diploma units, the Standards knowledge, skills and behaviours, functional skills and off the job training hours
3. End-point assessment (graded). Observation of performance – On demand test, Practical observation, Business Project, and professional discussion completed by an external examiner.
This qualification is delivered in your workplace. This will develop the skills set, knowledge-based elements of the Apprenticeship, Values and Behaviours, Functional Skills and meet the 20% off the job training.
Functional skills are delivered and assessed in a variety of ways at college, with flexibility, relating to your employer and the service industry sector.