Diploma in Customer Service Level 2

Diploma in Customer Service Level 2

Course Information

Cambridge Campus, Various
Level: 2
Start Date: Various
End Date:Various
Days: VAR
Location: Cambridge Campus
Duration: 1 Year(s)
Code: CQ5D2CS
Type: Part Time
Fees: £994
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The Level 2 Diploma in Customer Service qualification is a work-based qualification that combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to carry out a job effectively.

 

About the Course

The Level 2 Diploma in Customer Service qualification is a work-based qualification that combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to carry out a job effectively.

It covers a wide range of areas including communicating verbally and in writing with customers, resolve customer service problems, develop customer relationships, develop working relationships with colleagues

Progression

On successful completion of this course you may be able progress to the Level 3 Diploma in Business and Administration.

Entry Requirements

Learners must be in a job role that supports the completion of the framework.

Assessment

All units within the Level 2 Diploma in Customer Service will be assessed in the workplace using a variety of assessment methods by a qualified workplace assessor.

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