The Level 2 Diploma in Customer Service qualification is a work-based qualification that combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to carry out a job effectively.
It covers a wide range of areas including communicating verbally and in writing with customers, resolve customer service problems, develop customer relationships, develop working relationships with colleagues
On successful completion of this course you may be able progress to the Level 3 Diploma in Business and Administration.
Learners must be in a job role that supports the completion of the framework.
All units within the Level 2 Diploma in Customer Service will be assessed in the workplace using a variety of assessment methods by a qualified workplace assessor.