Customer Service Practitioner (L2) Apprenticeship Standard

All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers knowledge, skills and behaviours needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses on giving learners the understanding and knowledge of the principles of excellent customer service, it also focusses on the practical skills and behaviours needed to be effective in customer service.
It is aimed at those currently working in or about to start work in a job role that provides customer service.

Suitable for a wide variety of job roles, including sales assistants, receptionists, call centre operators, customer service assistants, administration support assistants. On completion you may be able to progress onto an Advanced Level Apprenticeship in Customer Service.

English and maths GCSEs at a minimum of grade 3 (D) or equivalent.

Remember, an apprenticeship is a job so the hiring employer may have additional criteria that will have to be met alongside CRC’s entry criteria.

End-Point Assessment (EPA) is made up of a number of assessment elements which an Apprentice must pass in order to successfully complete their Apprenticeship. The EPA may include:

• Observation
• Showcase portfolio of work and professional discussion

As with all our programmes, this Apprenticeship includes tutorial sessions and individual reviews, giving you one to one time with your personal assessor.