HE Students Charter
Cambridge Regional College HE Student Partnership Agreement
This student partnership agreement has been developed by the College with input from the Higher Education Curriculum Management Committee, which includes the student representatives, and sets out the key expectations that students can expect from the College and the behaviours the college will expect from its higher education students.
We want you to join us in our partnership. This agreement will be reviewed and revised as required on an annual basis and will be located on the HE VLE page area along with key related documents.
We put learners first:
Learners are the reason CRC exists, whether they learn in College, in the workplace or at home.
We will consider the impact on learners in all the decisions we make and in the way we each fulfil our role in the College. We will consult with learners and strive to engage learner representatives in our decision-making.
We support and challenge:
We will set high standards for ourselves and encourage high aspirations in our learners. We will provide high levels of support for both students and staff to achieve.
We aspire to excellence:
We will strive for excellence in everything we do and inspire students to achieve excellence in their learning and work.
We respect each other and the environment:
We will behave towards each other and the environment with respect at all times, as students, staff and other members of our community actively encouraging equality of opportunity and equal treatment for all.
CRC to be centre of excellence in the UK for skills for employment, economic growth and enterprise.
Our Strategic Goals
- Deliver excellent quality and achieve outstanding results
- Enhance our position as first choice for vocational and enterprise learning in the wider Cambridgeshire region
- Excel at working with employers and their employees to promote skills for employment, economic growth and enterprise
- Maintain our position as a leading UK college for international education and training
- Be an excellent employer
- Maintain excellent financial health and resources to support the achievement of the strategic plan
1. When you apply, accept a place and enrol the College will:
- Provide up-to-date and accurate information, advice and guidance on programmes that we offer
- Provide accurate information on course fees, payment options and deadlines and an estimate of necessary additional costs
- Send you information requested about programmes and how to apply within 5 working days
- Send an invitation to attend an interview, or offer letter, within 20 working days of receipt of your application
- Send you the following information in July/August
– Instructions on how to join
– Semester and term dates
– Details of your induction and how to enrol
- Provide a detailed timetable in your first week of teaching
- Provide a student handbook, including details of how to contact your tutors and support services; information on learning, teaching and assessment; information on academic guidance and support; information about regulations, appeals and complaints
The student will:
- Give us complete and accurate information on your application form and tell us about any personal circumstances that might help us to help you, such as about your health, disability or additional learning requirements
- Inform your tutor of any change of address or contact details
- Attend interviews and return requests for information
- Read and comply with the enrolment instructions
- Make prompt payment of charges made by the College
- Read your student handbook and get to know your programme and associated regulations
- Talk to your personal tutor if you feel the course is not right for you
- Respect other students, staff and respect the parking and non-smoking policy
2. Teaching and Learning Assessment
The College will:
- Use a balance of teaching methods and approaches which will suit the academic needs of the programme and yourself
- Provide access to activities that will enhance employability and personal development
- Provided you with a unit guide at the start of each new unit containing learning outcomes, details of weekly teaching, with assessment methods and dates
- Provide readings lists with careful consideration to recommended core texts for purchase
- Provide lecturers and support staff who meet high professional and academic standards, who are competent and knowledgeable within their area
- Provide well managed and organised programmes
- To provide a clean, safe and appropriately equipped learning environment
- Normally provide at least 7 days notice if we need to change teaching or assessment arrangements
- Make use of the virtual learning environment (Moodle) as an interactive learning tool
- Provide a schedule of assessment dates at the beginning of each semester
- Mark work in a non-biased and objective manner with assessment criteria being explicit and openly available
- Provide a mark and useful feedback either written or orally within 20 academic days of the deadline for submission
The Student will:
- Make sure that you hand in work on the given dates and ensure they meet the criteria that have been given
- Take responsibility for telling your tutor of any illness or other exceptional circumstances that might inhibit your completion/attendance of assessment and complete the required extenuating circumstances forms
- Get to know the accepted methods of academic writing including referencing and the regulations for assessment offences
- Make use of feedback obtained formally or informally to help you develop
- Purchase, if required, core texts for your studies
- Manage your own learning with the aid of Moodle (VLE)
3. Tutorial Support
The College will:
- Allocate you a personal tutor who will assist with the process of induction and orientation into academic life and the College community;
- Offer weekly group or personal tutorial sessions;
- Offer you at least one termly personal tutorial;
- Retain an interest in your personal and general academic development throughout your academic career;
- Offer general academic advice on your general progress and development and to signpost relevant careers and skills development provision;
- Offer confidential help and advice about pastoral/non-academic matters and signpost students to other student services for further assistance if necessary;
- Provide references upon request;
- Offer guidance or advice on Cambridge Regional College processes, e.g. disciplinary procedures, extenuating circumstances.
The student will:
- Attend all arranged meetings with your tutor and respond promptly to any communication from him/her;
- Make appropriate use of all the support and guidance offered at Cambridge Regional College;
- Take the initiative in raising problems/difficulties (academic or personal) at the earliest possible opportunity;
- Report promptly to your tutor when you are ill or have other good reason for nonattendance/ failing to meet deadlines;
- Keep records of meetings and agreed actions, including personal development planning.
4. Learning Resources and Support Services
The College will:<
- Make sure our Learning Resource Centre (LRC) is open for you to use as outlined in the opening hours (we will notify you about any changes in the opening times on the door notices in the LRC and on Moodle VLE);
- LRC opening times:
– Monday–Thursday 08:00-18:00 Friday 08:30-16:30 in term time.
– Monday and Tuesday 08:00-18:00, Wednesday and Thursday 08:00-18:30 and Friday 8:00–16:30 out of term time.
- Provide helpful and professional staff to assist with information search;
- Welcome you when you start your programme, to introduce you to, and make you familiar with, our services and facilities;
- Provide training on how to use Moodle (Cambridge Regional College’s Virtual Learning Environment)
- Provide a series of study skills and resource searching seminars throughout the year;
- Provide up-to-date information and resources in a variety of electronic, printed and audio visual media for you to borrow or use for reference;
- Provide access within the LRC to a range of textbooks you need, as recommended by your tutor, and give you information on borrowing options and return;
- Provide an up-to-date, web-based catalogue that is easy to use and can be accessed both on and off campus;
- Provide a range of learning support facilities, including: individual and group study areas; open-access bookable PCs, and open-access non-bookable PCs in the LRC, printers for study, preparing assignments and research; equipment and support to present written, audio-visual and electronic materials (for example, photocopiers, scanners and binding services);
- Provide a wireless network for students to enable the use of laptops and mobile devices, in line with the College IT Policy;
- Make sure our staff are welcoming, polite and professionally trained to meet your needs and interests;
- Provide an inter-library loan service for books and journals;
- Provide health, welfare, accommodation, finance, counselling and immigration services;
- Provide on-campus car-parking facility for a small daily, weekly or termly charge;
- Provide access to a career guidance service
- Carry your Cambridge Regional College identity card each time you attend college and be willing to produce the card upon request;
- Respect the rights and needs of others, in line with current LRC guidance, the copyright and patent laws, and our computer regulations (within the IT Policy);
- Return books, electronic and audio-visual resources you have borrowed when they are due or when the LRC staff request;
- Look after books, journals and reports, and not damage or hide them;
- Get help if you need it, and help us by giving feedback on our services and suggestions for improvement;
- Respect and take care of resources and equipment provided by our College Park in accordance to the rules presented on the reverse of your permit and in accordance with signage within the car park.
- Arrange to discuss your particular needs with us as soon as possible ideally before you join Cambridge Regional College;
- Ensure that you show up for appointments with our specialists i.e. educational psychologists, tutors, advisers and assessors;
- Tell us if your needs change;
- Take responsibility for your own studies. If you find that you are struggling, then it is your responsibility to come to us before it is too late;
- If you are Dyslexic, remember to bring your Dyslexia report at enrolment or as soon as feasible afterwards;
- To inform your personal tutor of your needs and any outcomes from your needs’ assessment
6. Student/College Partnership
The College will:
- Provide you with the opportunity to elect a course representative, and provide them with appropriate support and training;
- Provide regular forums to collect course views, and to respond to these via the course representative.
- Support student participation in academic development and course management
- To participate in election processes;
- To provide feedback when asked to do so;
- To support your elected representatives.
- Actively engage in partnership arrangements
7. If you are unhappy or have a problem
We are committed to handling any complaint you may have in a fair and efficient way. Often, the best way to sort out a problem is to take it up as quickly as possible, dealing only with the people involved. If this is not possible, or proves to be unsatisfactory, there will be other options that you can and should explore. It might be appropriate, for example, to raise the matter with:
- Your Unit tutor;
- Your Personal tutor;
- The Head of Faculty for your curriculum area;
- Head of Learning, Teaching and HE development
- The Cambridge Regional College Students’ Union.
If you have tried all these approaches and you feel that your concerns have not been dealt with adequately, you can use our formal complaints procedure.
The College will:
- Provide advice and information on how our procedures work;
- Treat complaints seriously and fairly, and respect confidentiality at all times;
- Support and encourage you to get help through the Students’ Union;
- Ensure that, if you complain, you will not be discriminated against because you have complained;
- Monitor the number of complaints we receive and their outcomes.
- If you feel able to do so, approach the person who is causing the problem and give them the chance to put things right;
- Try to sort out problems informally and, if this is not possible, let us know before they develop into greater difficulties; and if needed, get help and support from your friends, the Students’ Union, student services staff, tutors;
- Familiarise yourself with the complaints, appeals and disciplinary procedures. If you wish to make an appeal or complaint, or you become involved in a disciplinary matter, you are expected to seek appropriate advice and to keep within the relevant procedures.