Service Improvement Course

This service improvement course is designed for business owners, managers and team leaders in any sector who are seeking to build and develop a culture of continuous improvement in their organisation. It applies the principles of Kaizen and Lean methodologies to business processes in order to drive efficiency, remove bureaucracy, reduce frustrations as well as encouraging a problem-solving mindset amongst employees. 

This one-day service improvement course will help you if: 

  • You are a business owner seeking to improve the operational effectiveness of your organisation
  • You are a manager seeking to embed a culture of continuous improvement into your strategic vision
  • You are a team leader seeking to drive efficiency and encourage an innovative team culture

How will you study?

This course is delivered over one day at Cambridge Regional College on the 2nd August 2017. It will be delivered in an interactive format by a highly-qualified tutor with numerous years of industry experience. 

What will you study?

This is a highly-informative course covering some of the most well-respected, tried and tested theories of service improvement. However, the course content has been designed with a significant focus on the practical application of these theories in the workplace. The course content includes:

Overview and Scene Setting 

  • The Case for establishing a Learning Organisation
  • Introduction to Kaizen
  • Introduction to Lean
  • Introduction to Problem Solving


  • Project Charters 


  • Process Mapping
  • Leadtimes
  • KPIs


  • Quantitative v Qualitative 
  • Root Cause Analysis
  • Pareto Analysis


  • 7 Types of Waste 


  • Knowledge and Management
  • Visual Management
  • Huddles


  • How to address areas of waste, introduce controls and the project process

Course Tutor

The course is delivered by Kath Howell who has a wealth of industry experience of business strategy, process improvement and enlightened HR philosophies. She combines this experience with a deep understanding of change management focusing on how to achieve transformative change through people. Kath started life as a mechanical engineer in the manufacturing industry before catching the management bug and moving into management consultancy, working globally across private, public and financial sectors. 

Course Date

We are not currently running open courses. However, group bookings can be made by contacting us on: or 01223 418778.


Course Costs

All costs are inclusive of course tuition, materials and completion certificate. 

£120.00 per delegate 



Cambridge Campus Status

Cambridge Campus open and running as normal.
Updated: 10/12/17

Huntingdon Campus Status

Huntingdon Campus open and running as normal.
Updated: 10/12/17